Ordering, Shipping and Returns
Ordering, Shipping and Returns

Ordering, Shipping and Returns

Ordering

The best way to order with us is right here online.  

To get started, simply add your products to the shopping cart.

For regular, wholesale and workplace customers, please Login with your details prior to adding products to the shopping cart.

To create a wholesale or workplace account, simply email us at sales@ottimocoffee.com.au and we will get you started.

Shipping Costs

We offer free standard shipping for orders over $40.00*
Online purchases under $30.00 are delivered for $15.00

*Free shipping is not available for equipment.  Please refer to individual product for delivery and installation costs or email sales@ottimocoffee.com.au for a quote.

Delivery 

Orders for coffee, tea and all consumables are dispatched from our warehouse on Mondays, Wednesdays and Fridays, excluding Public Holidays.  Please ensure your orders are placed prior to these delivery days.

Melbourne metro orders are delivered on Mondays, Wednesdays and Fridays. 
All other areas Australia Wide should expet to receive orders within 3 - 10 days.
Orders delivered outside metro Melbourne will be delivered by our regular courier provider or Australia Post. All orders are tracked. Please contact sales@ottimocoffee.com.au if you do not receive traking confirmation and require this information . 

Please be aware there have been delays with all couriers and Australia Post Australia-wide due to high volume of deliveries over COVID-19.

Please check delivery upon receiving and provide a name as confirmation of delivery.

All equipment is delivered and installed at a scheduled date and time.
 

Warehouse pick up

Available Monday - Friday. 
9.30am - 1pm. 
10a / 6-12 Mills Street, Cheltenham VIC 3192

International Deliveries

At this time, Ottimo Coffee only ships within Australia.
For international enquiries, please email sales@ottimocoffee.com.au

If you have not received your order within the days specified please contact us at sales@ottimocoffee.com.au

Insurance

Ottimo Coffee does not insure each purchase during the time it is in transit. 

Returns

We ask that you take the time to review your order.  If you have any concerns about your delivery, please contact us immediately at sales@ottimocoffee.com.au.

We do not provide refunds or replacements where there is a change of mind. All deposits received are non-refundable. If cancellation of the machine order is required, the deposit will be forfeited. For warranty terms and conditions, please refer to the individual product Warranty document.

 

We look forward to providing you with our coffee, tea and products.  Please contact us via our Contact Us page with any further questions.